Limited Warranty

CRARY BOOTS® Limited Warranty

Crary Boots footwear products are warranted against defects in workmanship and materials. If within 12 months of purchase, a defect occurs in a Crary Boots footwear product as the result of normal use, Crary Boots will repair the defect or exchange the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. This warranty is available only to the original purchaser and is not transferable. No adjustment will be given without the original receipt of purchase. You must return your footwear to the Crary Boots dealer from which the footwear was purchased.

Disclaimer: The limited warranty relating to Crary Boots footwear is in lieu of any other express warranty. No agent, employee or representative of Crary Boots has any authority to bind Crary Boots to any affirmation, representation or warranty concerning Crary Boots footwear products, except as stated herein. Crary Boots shall not be liable for any consequential, incidental or punitive damages.

Exclusions: This limited warranty does not cover, and Crary Boots shall have no obligation or liability with respect to, any damage or problems that result from:

  • Wear and tear, including wear holes, snags and worn stitching.
  • Failure to adequately maintain the product, including proper cleaning and leather conditioning.
  • Alterations, modifications or repair work performed by anyone other than Crary Boots.
  • Products returned beyond the applicable warranty period, or used other than in the manner intended.
  • Damage caused by chemical or other foreign body contamination.
  • Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product.
  • Improper or inadequate fit (once footwear product has been worn/used).

Exclusive Remedy: Repair or Replacement of Defective Product. If Crary Boots determines, after having the opportunity to evaluate the alleged defective product, that such product does, in Crary's sole judgment, conform to this limited warranty, Crary will, at its option and in its sole discretion, either repair or replace the product without charge to customer. Crary shall have no liability or responsibility under this limited warranty beyond repair or replacement of the defective product, and repair or replacement of the defective product shall be customer's sole and exclusive remedy for breach of this limited warranty. Crary Boots makes no warranties, and expressly disclaims all warranties, with respect to any repaired product or replacement product.

Exercise of Limited Warranty Rights: If customer purchased the product direct from Crary Boots, customer must, to exercise customer's rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to the Crary Boots Returns Department within the applicable warranty period, together with a copy of a dated sales receipt as proof of purchase and a brief description of the warranty problem. If customer purchased the product from an authorized Crary Boots distributor or retailer, then all warranty claims must be made through such distributor or retailer and customer must, to exercise its rights under this limited warranty, deliver, mail or ship the alleged defective product (postage, shipping charges and insurance prepaid) to such distributor or retailer within the applicable warranty period, together with a written report setting forth the date of purchase and a brief description of the warranty problem. Distributor or retailer, as applicable, must e-mail or call the Crary Boots Customer Service Department at info@craryboots.com or 503-298-4900 and obtain a return authorization number ("R/A") before returning any alleged defective product to Crary Boots for evaluation. No returns will be accepted for evaluation unless the product is accompanied by a Crary Boots R/A and returned within 30 days of issuance of such R/A. Failure to comply with these procedures shall void this limited warranty.

State Law and Other Jurisdiction Rights: This limited product warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Any implied warranties shall be effective for a period not exceeding 12 months from the date of purchase. Some states do not allow manufacturers to impose time limitations on certain implied warranties, so the above limitation may not apply to you.

Question about Crary Boots Limited Warranty Policy? Email us at info@craryboots.com.